Frequently Asked Questions
Have questions? Find the answers below:
Do you have a showroom?
Yes, we do have showroom all over Malaysia, kindly visit our contact page to view all of our available branches in Malaysia.
What is Englander Mattress made of?
Englander was the first company in the world to make a mattress with latex and we are known for making beds that deliver a unique and magical feel.
Our 100% Talalay latex mattress gives you that elevated feeling—never-stuck, nice and fluffy, like sleeping on a cloud. Our 12-inch mattress features the most natural latex of any model we make for maximum comfort and elegant support. This model features an organic cotton cover that’s natural and soft.
What is Latex Mattress?
A latex mattress combines latex foam with either springs or reflex foam to create a supportive and durable sleep surface. Latex in its natural form comes from the sap of a rubber tree
What makes Englander different from other brands?
Englander are a company that began making mattresses over 100 years ago. While they specialize in latex and latex hybrid mattresses, they also offer an air mattress.
Englander mattresses differ in firmness, which means that most people can find a mattress that will suit their sleeping styles and positions.
Warranty F.A.Q
Questions about our warranty service? See the list below for details.
How many years of warranty do Englander mattress cover?
10 years Guarantee and Warranty on all Englander Mattress – Full guarantee for first two years, pro-rata warranty on subsequent years.
How many years of warranty do Englander's pillow cover?
3 years Guarantee and Warranty on selected Englander pillows – Full guarantee on first year, pro-rata warranty on subsequent years.
What does the warranty cover?
The Guarantee and Warranty covers only manufacturing defects with a visible indentation of more than 4cm.
What does the Normal body impression on the quilted outer covers?
Normal body impression on the quilted outer cover defects caused by misuse, including among others, placing the mattress on poor bed frame, jumping, spilling liquid on the mattress etc.
Does Englander warranty still be covered after 2 years?
If the warranty is triggered after the first 2 years, the owner will have to bear a pro-rata cost of 1/10th per year of the prevailing list price plus transportation charge.
Other F.A.Q on warranty
Englander reserves the right to substitute comparable materials if the original materials are not available.
